The online products offered by Amazon are very diverse. Books, video games, clothing, gadgets of all kinds, online streaming services… All these items give you more reasons to contact Amazon customer service when you haven’t received your package or if you have questions about your Prime subscription.
Here is the procedure to follow to contact Amazon customer service, both by phone and by email.
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How to contact Amazon customer service by phone?
This is the simplest solution you can use to contact Amazon customer service. Contacting Amazon customer service by phone can be done in two different ways. You can make a direct call to Amazon support or request a callback from customer service agents.
The direct call to Amazon support
The Amazon customer service is available every day. From Monday to Saturday, you can call the number 0 805 10 14 20, from 6 AM to midnight and on Sunday from 10 AM to 7 PM. The call to this number is free when made from a landline, but costs the price of a local call when made from a mobile for residents in France. Foreigners can also contact Amazon service at + 33 1 74 18 10 38. The time frame is the same for both phone numbers.
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The callback request by Amazon
This second method to reach Amazon customer service by phone is done from the help page available in your customer area. To do this, go to the section titled ‘General Help’ in your customer area. You will find a button labeled ‘Contact Us’ that you need to click on.
Once this task is completed, you must mention the subject of your callback request. Now click on ‘phone’ and provide your phone number. An Amazon customer service agent will call you back in the following minutes.
How to reach Amazon customer service by email?
The phone is not the only way to contact Amazon customer service. You can also reach Amazon support by email. This is a continuously accessible method unlike the phone. The procedure for contacting Amazon customer service by email is similar to that by phone with a few details different.
To do this, you also need to go to the help page in your customer area. Look for the section ‘General Help’ and the tab ‘Contact Us’ which you click on successively. You must now specify the nature of your request (Kindle product complaint, non-delivery of order, etc.).
Once this mention is made, click finally on email and you will be automatically given access to the Amazon customer service email address. It is important to know that this method is only valid for orders and assistance requests.
In other cases, there are email addresses you can use depending on the situation you are in:
- [email protected] for concerns about the protection of your personal data;
- [email protected] for all complaints regarding the processing of personal data;
- [email protected] for press contacts;
- [email protected] for reporting a scam attempt.
What are the other ways to contact Amazon customer service?
The phone numbers and email addresses are not the only means developed by Amazon to allow its customers to reach its customer service. There is also chat, mail, and social media.
To contact Amazon customer service by chat, the procedure is quite simple and is accessible every day from 7 AM to midnight. It is the same as the one used for contacting by email, except that instead of email, you will need to click on ‘chat’.
As for contacting Amazon customer service by postal mail, the process is also straightforward. Send a registered letter with acknowledgment of receipt to Amazon’s headquarters located at the following address: AMAZON E.U. sarl 5, rue Plaetis, L 2 338 Luxembourg.
Moreover, it is indeed possible to find Amazon customer service on social media of this internet giant. There are tele-advisors who provide answers both in comments or private messaging on these social media platforms. You will find them on Facebook, Instagram, and Twitter.